GENERAL CUSTOMER SERVICE QUESTIONS
Q: Can I contact you?
A: Of course! You can find our customer service email address, phone number, and contact form for other departments on our contact page.
MAGAZINE CUSTOMER SERVICE QUESTIONS
Q: I’m missing digital back issues on the website and/or mobile apps. How can I access these?
A: Please contact us via email and let us know which issues you are missing. We will verify your account and then email you the issues you need.
Q: I’d like to purchase a print copy of a back issue. Where can I do that?
A: You can purchase print back issues on our online store.
Q: I’d like to access or update my subscription information (address, subscription length, etc.). Where can I do that?
A: Visit our Manage Subscription page.
Q: Why don’t you ship your flour internationally?
A: The shipping costs are a lot higher and there are typically Customs costs also but if you’re willing to pay the difference we will quote a shipping/Customs amount for the country you are in – just call us.
Q: What are the ingredients in your flour?
A: White rice flour, potato starch, sweet rice flour, tapioca starch, and xanthan gum.
Q: Does your flour contain gluten?
A: No. This flour does not contain gluten and it is manufactured in a dedicated gluten-free facility.
Q: Does your flour contain nuts?
A: No. It does not contain peanuts or tree nuts.
Q: Is this product free of the top 8 allergens?
A: Yes! Carol’s Gluten-Free All-Purpose Flour is free of milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat.
Q: Is your flour non-GMO?
A: Yes! The ingredients we use are all non-GMO ingredients.
Q: Does your flour contain corn?
A: No. The flour does not contain corn.
Q: Is this product suitable for a Paleo diet?
A: No. A Paleo diet is one without grains. Carol’s flour contains rice, which is a grain.
Q: Is this product suitable for a vegetarian or vegan diet?
A: Yes! This product does not use any animal products or by-products, so it is suitable for vegetarians and vegans.
Q: Are your ingredients Kosher?
A: Yes! All ingredients in Carol’s Gluten-Free All-Purpose Flour are Kosher.
Q: Does your flour contain gums?
A: Yes. The flour contains a small amount of xanthan gum, which helps maintain the structure of baked goods and allows the flour to work the same way as traditional wheat flours.
Q: Your flour label says it is “cup-for-cup” – what does this mean?
A: Cup-for-cup means that this flour blend can be used in the same amount and in the same recipes as traditional wheat flour. It is a cup-for-cup replacement that will allow you to make all of your family’s favorite recipes gluten-free. If a recipe calls for 2 cups of all-purpose flour, you can use 2 cups of Carol’s Gluten-Free All-Purpose Flour.
Q: Can I make cookies, cakes, pies, and brownies with this flour?
A: Yes, yes, yes, and yes! You can make everything you would have normally made with traditional all-purpose wheat flour with this flour.
Q: What about breads or pizza dough?
A: Depending on the recipe, this flour should work for breads. However, when using yeast, you must add 1 teaspoon of xanthan gum per cup of flour called for in the recipe.
Q: What about delicate pastries, like cream puffs?
A: Yes! This flour works perfectly on even the most delicate pastries. In fact, click here for a recipe for cream puffs that uses this flour.
Q: What sizes can I order your flour in?
A: We offer 5-pound, 10-pound, 25-pound, and 50-pound flour sizes.
Q: Can I buy this flour in bulk and use it at my bakery/restaurant?
A: Yes! Order as much flour as you’d like online, or feel free to contact us at 727-738-5735 for details or questions about bulk orders.
Q: What is the shelf life of your flour?
A: 1 year when kept properly sealed and in a cool, dry place. However, if you freeze it in an airtight container, you can prolong the shelf life.
Q: My order was incorrect, has not arrived yet, or I have another issue with my order. Can you help?
A: Yes! Please contact us at 727-738-5735 or tina [at] simplygluten-free.com for customer service.
Q: I’m wondering if you have a recipe for (insert request). Please help!
A: At the top right corner of the site is a search bar. Type in a keyword or two and hit enter. If we have a recipe with those keywords, then it should come up. Please keep in mind variant spellings or different ways to describe the same recipe (for example, BBQ or barbecue; or pasta salad vs. macaroni salad). Try starting broad and then try some variations if needed. If you don’t find what you’re looking for, feel free to contact us.
Q: I noticed a typo, a missing ingredient/direction, and/or misspelling in one of your posts, should I say something?
A: If you would be so kind! No one is perfect, so there are bound to be typos somewhere. If you would like, feel free to send me an email to letterstoeditor[at]simplygluten-free.com so I can fix it, or comment on the blog post itself.
Q: Can I use this recipe on my blog or repost this elsewhere?
A: You are welcome to, however there are a few stipulations. First, you must ensure you are using a recipe that says “By Carol Kicinski” and not a recipe from any of our magazine writers. Second, if you do use a recipe of mine in any way, all I require is that you use the common practice of Recipe Attribution and link back to the recipe on my website as well as credit for the recipe with a byline of, “Recipe by Carol Kicinski, from Simply Gluten Free.” Re-posting of recipes is limited to 3 per year on any single website; in other words, you cannot re-post too many of my recipes. If we feel you are misusing the recipes and this policy, we may contact you for removal of the recipes from your website. To re-post in a printed publication requires written permission. Please email us at letterstoeditor[at]simplygluten-free.com for permission. “Directory type” or “Robot driven” websites do not have my permission to re-post my recipes or photographs.
Q: Is your website secure for me to send my credit card information through for purchase?
A: Yes, Simply Gluten Free Inc. does not store your credit card credentials. Our website uses a company called SecureNet, which is Payment Card Industry Data Security Standard (PCI DSS) compliant. Payment Card Industry Data Security Standard (PCI DSS) is the international standard for handling credit card data. All banks, ecommerce sites, and small businesses must adhere to these standards in order to handle credit cards. If you would like to know more about PCS DSS), please visit their FAQ page.
Q: When will giveaway winners be chosen?
A: Our giveaway winners are drawn immediately at month’s end, they are notified by email typically within 15 days.
Winners have three days to respond to the email with their address information; their names are typically posted after all winners for the entire month have submitted information. If someone doesn’t respond within three days, a new winner is drawn for that contest.
Q: Can I make changes to any of the recipes?
A: You may if you would like. If you are not sure of something, you are always welcome to email me or comment on the recipe to verify that it will indeed turn out. I have tried a lot of substitutions but sometimes I cannot vouch for the recipe to come out properly if you do make changes.
Q: If a recipe calls for coconut flour, can I substitute any other flour or almond flour in equal parts?
A: No you cannot, because coconut flour unlike other flours, is incredibly absorbent and any substitution would most likely end up being very runny.
Q: Can I substitute Regular milk for Coconut/Rice/Almond milk?
A: Any preferred milk products are fine for substitutions in most cases.
Q: What can I substitute for Vinegar?
A: Generally speaking, lemon juice.
Q: What can I substitute for Agave, as I have heard that it is not healthy for you?
A: Honey or maple syrup are fine substitutes. I am not a medical professional, so I cannot give advice on health effects of agave but I urge you to do your own research or talk to a nutritionist or medical professional.